Significance of Limited Warranty To deliver worry free operation and eliminate the cost associated with the warranty repairs, OMC offers a Limited Warranty as a standard feature across all major product lines.
Different products have different limited warranty. According to different materials and workmanships, usage rate, the availability of the spare parts is varied from different products. In OMC, CWDM/DWDM Serials and Optic Splitter enjoy a ten years limited warranty, Transceivers have a five years limited warranty. The cables are consumable, they can enjoy a 30 Days Exchange and Return Policy. The rest items usually enjoy one year limited warranty. Custom orders cannot be returned when they function properly.
If any OMC product fails due to a defect in materials or workmanship within limited warranty of original shipment, OMC will, at its sole option, repair/replace the product or refund the original purchase price. To access this Limited Warranty, contact OMC for a Return Material Authorization number and ship the product to OMC.
This Limited Warranty is given in line with all other warranties, express and/or implied and to the maximum extent permitted by law, OMC disclaims all other warranties, expressed and/or implied, including the warranty of merchantability and fitness for any particular purpose. No employee of OMC has the authority to verbally modify this Limited Warranty.
All else notwithstanding, acceptance of products from OMC, constitutes acceptance of this Limited Warranty.
Returns & Exchange Policy
OMC is always responsible for all goods we provide! Most products in OMC enjoy a five-year warranty(such as our transceivers, CWDM/DWDM mux/demux, Media converters, however, exclude the cables), for quality reason of our goods, customer can enjoy an exchange service within 5 years, not only 60 days.
Return of working products after 30-days and within warranty period
After 30 days from delivery, OMC does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, the shipping charges is not included in this refund.
Return for repair/replacement within warranty period
OMC offers limited warranty for most of our products from the date of delivery. If a part appears not to function properly, customers must return the part with a 'test report' showing it does not function or contact OMC sales and discuss the issue.
OMC provide high quality products, and try to meet customers' requirements, however, in few cases, you are not satisfied with our goods, don' t worry about that, you can enjoy a 30 Days Return & Exchange Policy in OMC, even, you don' t need to worry about the shipping fee when you decide to exchange or return your items.
What' s more, if you have some questions about usage of your purchase, you can write an email to our salesman and tell us your problems, then we will do our best to help you.
Contact Person: Mr. Kanglly Wong